Placing an Order

Placing an order couldn’t be simpler. We have devised a simple online order process to ensure the quick and accurate allocation and dispatch of the required items. Orders must be placed by Partners completing and submitting the online order form as instructed. Failure to do so may result in errors or delays.

Step 1 – Know your RDF spend

Check your RDF Statement to determine your current RDF balance with your account Manager or the Partner Programme team.

Step 2 – Decide which logos you’d like from the following options: 

 Step 3 – Understand the 100% RDF and 50% RDF rules​

Based on your choice above and subject to conditions being met, the Partner Programme will pay either 100% or 50% of the total cost of any goods ordered which will be deducted from your current RDF balance. For the 50% options, the Partner Programme team will invoice you for the remaining 50%. All items must be dual branded with the Mitsubishi Electric logo and your relevant company logo. Because of this the 50% RDF option is only available to Partners with accounts either directly with Mitsubishi Electric or one of our Value-Added Resellers:

Step 4 – Choose what you’d like to order

Browse this RDF Website to decide which items you’d like to order, choosing quantity, sizes, colour, etc. Add the items to your basket to calculate the total cost.

Step 5 – Complete and submit order

Complete the online order and be sure to upload your logos at the final stage. Be sure to include both of your logos if you have ordered any products with the 3rd logo option.

For the clothing these can be high resolution JPEG, PDF or EPS vector files. Please note for all promotional goods and golf accessories an EPS vector file is required. If you cannot supply your logo(s) in this format, our supplier can convert them at a charge of £10 per order.

Your order will be automatically submitted to the Partner Programme team.

Step 6 – Approval process

The team will determine dual branding, ensuring the two logos are scaled to reasonably proportionate levels. Proofs will be sent to you for final approval prior to production commencing.

All goods are supplied as co-branded goods. Therefore, all orders are non-cancellable as they are customised.

Step 7 – Despatch of goods

All goods will be dispatched directly to your relevant delivery address. Please allow at least 3 weeks lead time

Step 8 – Payment terms

Upon despatch, for 50% RDF items the Partner Programme team will invoice you for 50% of the total order value. The remaining 50% will be deducted from your current RDF balance. For 100% RDF items, upon despatch the Partner Programme team will deduct the value from your current RDF balance.